Unit I
Fundamentals of Emotional Intelligence
- Nature
and Significance
- Models of
emotional intelligence : Ability, Trait and Mixed
- Building
blocks of emotional intelligence : self-awareness, self management, social
awareness, and relationship management
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Unit II
Personal Competence
- Self
Awareness : Observing and recognizing one’s own feelings, Knowing one’s
strengths and areas of development.
- Self
Management : Managing emotions, anxiety, fear, and anger.
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Unit III
Social Competence
- Social
Awareness : Others’ Perspectives, Empathy and Compassion
- Relationship Management : Effective communication, Collaboration, Teamwork,
and Conflict management
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Unit IV
Emotional Intelligence : Measurement and Development - Measures
of emotional intelligence
- Strategies to develop and enhance emotional
intelligence
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