BEGLA- 138- UNIT- 10 ( Importance of Communication Skills ) Reading And Speaking Skills

BEGLA- 138- UNIT- 10- Importance of Communication Skills-  Reading And Speaking Skills IGNOU Subject

INTRODUCTION

• In this chapter, we will study what the communication is and what factors determine an effective communication.

• We will also understand how communicative needs vary according to situations and how your communication skills must address those needs.

• We will also get an idea about some of the barriers that affect the process of communication.

WHAT IS COMMUNICATION ?

• Experts have defined communication ways. Paul J. Meyer says communication - the human connection is the key to personal and career Success.

• It involves a systematic and continuous process of telling, listening and understanding.

• Keith Davis defines communication as the "Process of passing information and understanding from one person to another.

WHY ARE COMMUNICATION SKILLS IMPORTANT ?

• We are social beings and need to communicate with others to fulfill our needs. 

• We use a language to communicate.

• In the history of mankind, societies have given importance to skilled users of language or skilled communicators.

• Some people are very skilled at getting what they want.

• How efficiently we speak and how convincingly we put across our perspectives determine how successful we are in the process of communication.

INFLUENCE OF BARRIERS IN THE PROCESS OF COMMUNICATION

• A barrier means anything that hinders or changes the intended outcome of a communicative exchange.

• The process of communication has multiple barriers.

• The intended communique will often be disturbed and distorted leading to a condition of misunderstanding and failure of communication.

INFLUENCE OF NON- VERBAL CUES IN THE PROCESS OF COMMUNICATION

• Sometimes we fail to elicit a desired response though we use apt expressions in grammatically correct sentences and articulate them in a manner that is perfectly understandable to the listener.

• In certain situation, verbal messages are not considered as legitimate or serious or actionable.

• In such situations, the non- verbal cues that accompany the verbal message are the answer or solution for effective communication.

• Non- verbal expression can be approached in two ways

(i) Non-verbal cues are essentially those whose production or relay does not involve the vocal tract and the speech apparatus. 

• So, from communication point of view, non-verbal cues include, facial expressions, eye contact, hand movements and physical posture.

(ii) Non-verbal cues are essentially those which have nothing to do with the recognition of individual words in the speech stream.

• So, from the point of view of speech, non-verbal cues include, for example, accent, intonation, loudness, etc.

READ MORE- BEGLA- 138- UNIT- 9 ( Persuasive Text )