Today topic- BEGLA- 135- UNIT- 8- Public Services- English in Daily Life- IGNOU Subject
INTRODUCTION
- Public services are the important part in one's life.
- We have to make use of "Public Services" such as booking tickets at railway stations/airports.
- We also use the phone helpline to speak for solace in any tensed situations.
- We may like to volunteer for an NGO project.
- We will also practice some dialogue writing for stories or dramas.
Public Service
- Public Service is a service intended to serve all members of a community.
- Public policy when made in the public's interest and motivations can provide public services.
- Public service is also a course that can be studied at a college or university.
- Examples of public services are the fire brigade, police, air force
LISTENING: JUST DIAL THIS NUMBER... Organizing a telephone helpline
- There are a number public utility services available in the telephone directory.
- Some of them are police, fire, ambulance, cooking gas booking and complaint, electricity board, tourism, medical services, airways/ roadways/train services.
- A telephone directory always contains valuable information and instructions that a customer needs.
- But there are a few public services now available which are not listed in the directory.
- These helpline services have saved lives of people by giving them the right advice at the right time.
READING COMPREHENSION
Call centres
- The text below is about call centres.
- Call Centre, Contact centre or Customer Inter- action Centre - whatever name you give it (we still call it a call centre) - operates on the principles of meeting customer needs.
- used for customer related functions like marketing, selling, information dispensing, advice, technical support, etc.
- Thus, a call centre is a service centre which has adequate telecom facilities, trained consultants, access to a wide data base internet and other online information support infrastructure to provide information and support to customers.
Jobs in Public Services
(i) A Software Developer
- A Software Developer is a person concerned with facets of the software development process, including the research, design, programming, and testing of computer software.
- Other job titles which are often used with similar meanings are programmer, software analyst, and software engineer
(ii) A Web Designer
- A Web Designer is someone who prepares content for the Web.
- This role is mainly related to the styling and layout of pages with content, including text and images.
- Web designers use many technologies but commonly rely on hypertext and hypermedia resources including HTML, CSS and additional Web design tools.
(iii) A Chef
- A Chef is a trained professional cook who is proficient in all aspects of food preparation.
- He is in charge of the whole kitchen.
READ MORE- BEGLA- 135- UNIT- 7 ( Money Matters )
