BEGLA- 135- UNIT- 8 ( Public Services) English in Daily Life

BEGLA- 135- UNIT- 8- Public Services- English in Daily Life- IGNOU Subject

INTRODUCTION

• Public services are the important part in one's life.

• We have to make use of "Public Services" such as booking tickets at railway stations/airports. 

• We also use the phone helpline to speak for solace in any tensed situations.

• We may like to volunteer for an NGO project. 

• We will also practice some dialogue writing for stories or dramas.

Public Service

• Public Service is a service intended to serve all members of a community.

• Public policy when made in the public's interest and motivations can provide public services.

• Public service is also a course that can be studied at a college or university.

• Examples of public services are the fire brigade, police, air force

LISTENING: JUST DIAL THIS NUMBER... Organizing a telephone helpline

• There are a number public utility services available in the telephone directory. 

• Some of them are police, fire, ambulance, cooking gas booking and complaint, electricity board, tourism, medical services, airways/ roadways/train services.

• A telephone directory always contains valuable information and instructions that a customer needs.

• But there are a few public services now available which are not listed in the directory. 

• These helpline services have saved lives of people by giving them the right advice at the right time.

READING COMPREHENSION

Call centres

• The text below is about call centres. 

• Call Centre, Contact centre or Customer Inter- action Centre - whatever name you give it (we still call it a call centre) - operates on the principles of meeting customer needs.

• used for customer related functions like marketing, selling, information dispensing, advice, technical support, etc. 

• Thus, a call centre is a service centre which has adequate telecom facilities, trained consultants, access to a wide data base internet and other online information support infrastructure to provide information and support to customers. 

Jobs in Public Services

(i) A Software Developer

• A Software Developer is a person concerned with facets of the software development process, including the research, design, programming, and testing of computer software. 

• Other job titles which are often used with similar meanings are programmer, software analyst, and software engineer

(ii) A Web Designer

• A Web Designer is someone who prepares content for the Web. 

• This role is mainly related to the styling and layout of pages with content, including text and images. 

• Web designers use many technologies but commonly rely on hypertext and hypermedia resources including HTML, CSS and additional Web design tools.

(iii) A Chef

• A Chef is a trained professional cook who is proficient in all aspects of food preparation. 

• He is in charge of the whole kitchen.

READ MORE- BEGLA- 135- UNIT- 7 ( Money Matters )